Privacy Policy
Welcome to No Dramas, operated by Trueheart Agency Pty Ltd (“we”, “us”, or “our”), accessible at https://nodramas.ai. We take data protection seriously. This Privacy Policy details how we collect, use, store, and disclose your personal information across our AI Receptionist and Review Management platform and website.
1. GOVERNING LAWS & LEGAL FRAMEWORK
Our handling of Personal Data is governed primarily by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where we process data relating to individuals residing in the European Union or United Kingdom, we also adhere to the General Data Protection Regulation (GDPR).
Personal Data: Any information relating to an identified or identifiable individual (e.g., name, phone number, email address, IP address, call recordings, or review details).
Processing: Any operation performed on Personal Data, whether automated or manual, including collection, recording, storage, adaptation, retrieval, or deletion.
Data Controller vs. Data Processor:
- We as Controller: When you interact with our website, create an account, or pay for subscriptions, we act as the Data Controller.
- We as Processor: When you use our AI Receptionist to handle inbound/outbound business calls or manage customer reviews, you are the Data Controller of your end-customers' data, and No Dramas acts as the Data Processor. You must ensure you have obtained all necessary customer consents (such as call recording consent) required by applicable state and federal laws.
2. RESPONSIBLE ENTITY & CONTACT DETAILS
The entity responsible for processing your Personal Data is:
Trueheart Agency Pty Ltd t/a No Dramas
Victoria, Australia
Email: support@nodramas.ai
3. WHAT DATA WE COLLECT & HOW WE USE IT
| Source | Types of Data Collected | Purpose & Legal Basis |
|---|---|---|
| Website Visitors | IP address, browser type, device IDs, operating system, pages visited, referral URLs, access timestamps. | Essential website performance, security logging, and analytics. (Legitimate Interest / Consent) |
| Account Registration | Full name, business name, email address, phone number, password, billing address. | Account setup, service delivery, identity verification, and customer support. (Contract Performance) |
| AI Receptionist Operations | Inbound/outbound caller phone numbers, call metadata (duration, timestamp), AI audio recordings, call transcripts, call summaries, caller intent tags. | Executing automated voice calls, delivering receptionist summaries, and processing customer call actions. (Contract Performance) |
| Review Management | Customer contact lists (SMS/Email), review scores, public review responses, business location data. | Facilitating automated review requests and drafting/publishing review responses. (Contract Performance) |
| Payments & Billing | Payment card details, transaction history (processed securely via Stripe; we do not store full credit card numbers). | Processing subscription fees, invoicing, tax compliance. (Contract Performance / Legal Obligation) |
| AI Training & Analytics | Anonymized and aggregated transcripts, interaction logs, platform feature usage data. | System optimization, improving language model accuracy, machine learning, and error diagnosis. (Legitimate Interest) |
4. CALL RECORDING & TELECOMMUNICATIONS COMPLIANCE
When utilizing our AI Receptionist features:
Call Recording & Transcripts: The AI Receptionist automatically processes call audio to generate real-time voice responses and text transcripts.
Consent Obligations: Under Australian state regulations (including Victorian surveillance laws), you are responsible for ensuring callers are informed that their call is monitored or processed by an AI assistant and/or recorded. We provide configuration tools allowing you to play automated recording disclosure greetings to callers.
5. COOKIES & TRACKING TECHNOLOGIES
We use essential and non-essential cookies on our platform:
- Essential Cookies: Required for core website functions, user authentication, and secure login sessions.
- Analytical / Non-Essential Cookies: Used via providers like Google Analytics to evaluate platform performance and traffic sources.
You can manage or opt out of non-essential cookie preferences at any time via your browser settings or our cookie consent banner.
6. THIRD-PARTY DISCLOSURES & DATA PROCESSORS
We do not sell your personal data. To deliver our services, we share necessary data with trusted third-party service providers bound by strict confidentiality and security obligations:
- Cloud Infrastructure & Hosting: AWS / Hetzner (secure cloud data storage).
- Telecommunications & VoIP Carriers: Twilio / Telnyx (routing inbound and outbound calls and SMS).
- AI & Machine Learning Infrastructure: OpenAI / Anthropic (processing speech-to-text, text generation, and intent classification).
- Payment Processing: Stripe (handling card payments and subscription billing).
- Analytics: Google Analytics (aggregated user interaction tracking).
We may also disclose data if required by Australian law, court order, or regulatory authority, or to protect our legal rights, property, or safety.
7. INTERNATIONAL DATA TRANSFERS
Some of our third-party infrastructure providers (such as AI model providers or payment processors) are hosted outside Australia, including in the United States and the EU. When transferring personal data internationally, we ensure appropriate safeguards are implemented in compliance with APP 8 and applicable data protection laws.
8. DATA SECURITY & RETENTION
Security Measures: We use SSL/TLS encryption, restricted API access, role-based employee access controls, and audited security measures to protect your data.
Retention: We retain account and service data for as long as your account remains active. Call audio recordings and transcripts are retained according to your account configuration settings or until deleted upon account termination, subject to legal and tax retention requirements (typically up to 7 years for financial records).
9. YOUR PRIVACY RIGHTS
Under the Australian Privacy Principles (APPs) and applicable privacy laws, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that inaccurate, incomplete, or out-of-date information be corrected.
- Deletion: Request the erasure of your personal data where it is no longer needed for service delivery or legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link or by contacting us directly.
- Complaints: Right to submit a privacy complaint to us or directly to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, contact us at support@nodramas.ai. We aim to respond to all valid requests within 30 days.
10. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy was last updated on September 1, 2026. We may update this policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be published on our website with a revised effective date.