Cookie Policy
This Cookie Policy explains how Trueheart Agency Pty Ltd t/a No Dramas (“we”, “us”, or “our”) uses cookies and similar tracking technologies (such as web beacons, pixels, and local storage) on our website at https://nodramas.ai and within our AI Receptionist and Review Management web application.
This policy should be read alongside our Privacy Policy and Terms and Conditions.
1. WHAT ARE COOKIES AND TRACKING TECHNOLOGIES?
Cookies: Small text files placed on your computer, smartphone, or tablet when you visit a website. They allow the platform to remember your actions, login sessions, and preferences (such as language or display settings) over a period of time.
Pixels, Web Beacons, & Tags: Small graphic files or code snippets embedded in our platform or emails that track whether a page was viewed or an email was opened, helping us measure the performance of our review invitation campaigns and communications.
First-Party vs. Third-Party Cookies: First-party cookies are placed directly by No Dramas. Third-party cookies are set by external service providers (e.g., analytics platforms, payment gateways, or advertising networks) that render features on our website.
2. COOKIE LIFESPANS
Session Cookies: Temporary cookies that expire and are automatically erased when you close your web browser. These are primarily used to keep you logged into your No Dramas dashboard during an active session.
Persistent Cookies: Cookies that remain stored on your device until they reach a set expiration date or until you manually delete them. These remember your preferences for future visits.
3. CATEGORIES OF COOKIES WE USE
| Category | Purpose | Examples & Third Parties | Essential? |
|---|---|---|---|
| Strictly Necessary / Essential | Essential for the technical operation and security of the No Dramas platform, including user authentication, secure account access, session management, and load balancing. | Session auth tokens, Stripe (secure payment processing and fraud prevention). | Yes (Cannot be switched off) |
| Functional / Preference | Remembers choices you make to provide enhanced, personalized features (e.g., dashboard view preferences, review filter settings, and AI notification preferences). | No Dramas platform preference cookies, user interface state memory. | No (Optional) |
| Performance & Analytics | Collects aggregated, anonymous information about how visitors navigate our site, which pages are most popular, and how users interact with our review management tools to help us improve performance. | Google Analytics, internal application performance monitoring tools. | No (Optional) |
| Marketing & Targeting | Used to measure the effectiveness of our marketing campaigns, track conversion rates from online ads, and deliver relevant advertisements regarding No Dramas on third-party platforms. | Google Ads, Meta Pixel, LinkedIn Insight Tag. | No (Optional) |
4. MANAGING YOUR COOKIE PREFERENCES
Pop-Up Preference Tool: When you first access https://nodramas.ai, a cookie consent banner allows you to accept or decline non-essential (Functional, Analytics, and Marketing) cookies. You can update or withdraw your preferences at any time by clicking the "Cookie Settings" link in our website footer.
Browser Controls: Most web browsers allow you to block, manage, or delete cookies through their settings. Blocking essential cookies may impair core functionality, such as keeping you logged into your No Dramas dashboard.
Instructions for managing cookies on common browsers:
5. UPDATES TO THIS POLICY
We may update this Cookie Policy from time to time to reflect changes in our operational technologies or legal requirements. This Cookie Policy was last updated on September 1, 2026.
Contact Us: If you have any questions regarding our use of cookies, please contact us at support@nodramas.ai.